Privacy policy
Last updated: January 1 , 2026
This Privacy Policy explains how Renelavelanet.com ("we", "us", "our", or the “Site”) collects, uses, discloses, and protects your personal information when you use our website and services (collectively, the “Services”).
By using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please refrain from using our Services.
1. Changes to This Privacy Policy
We may update this policy to reflect changes in our practices or for legal/regulatory reasons. Any changes will be posted on this page with an updated “Last Updated” date.
2. Information We Collect
a. Information You Provide Directly
Contact information (name, email, phone, address)
Order and payment information
Account details (username, password)
Customer service communications
b. Information from Your Use of the Site
Device, browser, and IP address data
Pages visited, cart behavior, and other usage metrics
Cookies and tracking tools (e.g. pixels, beacons)
c. Information from Third Parties
Shopify (e-commerce platform)
Payment processors
Advertising and analytics providers
3. Messaging & SMS Consent
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
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In Addition, by shopping with Renelavelanet.com or signing up with SMS and Email notifications and updates you agree to our Messaging Terms and conditions described here.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
We use SMS to send:
Order notifications
Abandoned cart reminders
Promotional offers
Your consent and opt-in data are not shared outside of necessary messaging partners.
4. How We Use Your Information
To fulfill and manage your orders and account
To send shipping updates, confirmations, and return/exchange notifications
To provide customer support and improve services
For marketing, promotions, and personalized advertising
To detect fraud and ensure secure access
To comply with legal obligations
5. Cookies & Tracking
We use cookies to:
Maintain cart contents and preferences
Send targeted reminders or promotions
Analyze how users interact with the site
You may adjust cookie preferences in your browser settings. Learn more at Shopify’s Cookie Policy. We also honor Global Privacy Control (GPC) signals.
6. Sharing Your Information
We may share your personal information with:
Service providers (e.g. Shopify, payment processors, delivery carriers)
Business and advertising partners
Legal entities when required (e.g. government authorities)
Affiliates and partners for internal business purposes
We do not sell sensitive personal information without your consent.
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
7. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has submitted information, please contact us to delete it.
8. Your Privacy Rights
Depending on your location, you may have the right to:
Access or request a copy of your data
Request corrections or deletions
Withdraw consent
Restrict or object to data processing
File a complaint with a data protection authority
To exercise these rights, contact us at shoprl@renelavelanet.com We may verify your identity before proceeding.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
9. International Users
Your data may be stored or processed outside your country. Where applicable, we rely on Standard Contractual Clauses or similar mechanisms for international transfers.
10. Data Security & Retention
We implement reasonable security measures, but no system is 100% secure. We retain personal data as long as needed to fulfill your order, provide services, or comply with legal obligations.
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
|
Identifiers such as basic contact details and certain order and account information Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures |
Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates |
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
We have “shared” (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, e-mail address and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact:
Rene Lavelanet
RLLUXE LLC
📍 8401 Mayland Drive Ste A, Richmond, VA 23294
📧 shoprl@renelavelanet.com