Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory or limited in stock but in process of replenishing. We may collect a partial or full deposit at checkout depending on the purchase promotion or transaction for pre-order at checkout, store your payment method, then fulfill your order and charge the full or remaining payment at a future date if the full payment has not already been collected at checkout for the merchandise.
You can cancel a partially paid or fully paid pre-order order that has not yet been fulfilled if within the return window. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund as long as you meet the return policy terms and conditions. See our returns policy for more details on returns and refunds.